1234
Call or SMS 1234† if you...

want a personally assisted search service ready to connect you or look things up for you straight away, 24/7. 1234 helps you find information such as:

  • White Pages® and Yellow™ directory information
  • Street directions
  • Weather forecasts
  • Movie times
  • Sports scores
  • Find a fact
  • Citysearch®
Call 1234 to speak to us or text your request to 1234 and we'll text you the answer back.

Call Fee: $1.99 (plus standard mobile charges) per call.

SMS Fee: $1.99 per request

Attempted connection charge: $1.29 (for successful and attempted connection). Standard charges for connected calls also apply.

† 1234 is available to most Telstra customers unless you have preselected another carrier for long distance calls. Callers to these services who are billed by someone other than Telstra should contact their service provider to find out what charges apply.

Call Connect
Call 12456* if you...

want an operator assisted service that can either connect you to the person or business you'd like to speak to, or find you a particular business type such as a plumber.

Call Fee: $1.99 (plus standard mobile charges)

Attempted connection charge: $1.29 (for successful and attempted connection). Standard charges for connected calls also apply.

* For a limited time, calls to 12455 will automatically redirect to the new 12456 service and will be represented as calls to 12456 on your Telstra bill.

Telstra Directory Assistance
Call 1223 if you...

want an automated service for when you know the name of a business or person and just need their telephone number or you want to find a particular type of business (e.g. a plumber or hairdresser).

Call connection will be offered to eligible callers **

Telstra Fixed Line: home service, business service including charity and not-profit business service: $0.50

Telstra Mobile Customers: $0.95

Attempted connection charge: $1.29
(for successful and attempted connection)

Charges apply for connected calls^

Note: Customers receiving the Telstra Pensioner Discount are exempt from the $0.50 fee and can call 1223 at no cost from a Telstra Fixed Line phone.

** Customers eligible are Telstra Fixed Line customers without call barring (including customers pre-selected to another carrier for long distance calls) and post and pre paid mobile customers carried on Telstra's network.
^ Telstra Fixed Line customers will be carried at Telstra rates. Applicable airtime charges for mobile callers.